Refund policy

  1. At The Daily Hunt,  customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and the return process.

    1. Return Eligibility Criteria

    To be eligible for a return, your item must meet the following conditions:

    • The return request is submitted within 2 days of receiving your order.
    • The item is unused, unworn, and in its original condition.
    • The item is returned with all original packaging, tags, accessories, manuals, and promotional items (if applicable).
    • You provide valid proof of purchase, such as your order confirmation or receipt.

    We reserve the right to refuse returns that do not meet these eligibility requirements.

    2. Return Timeframe

    You may request a return within 2 days from the date your order is marked as delivered.

    Requests submitted after this period may not be eligible for a return unless required by applicable law.

    To initiate a return, please contact us at:

    Email: Thedailyhunt95@gmail.com

    Please include:

    • Your order number
    • Your full name
    • The reason for the return
    • Photos of the item (if damaged, defective, or incorrect)

    Our customer support team will provide further instructions once your request has been reviewed.

    3. Refund Process and Timing

    Once your returned item is received and inspected, we will notify you of the status of your refund.

    If your return is approved:

    • Your refund will be issued to the original payment method used for the purchase unless otherwise required by law.
    • Refunds are typically processed within 10-12 days after the returned item has been inspected and approved.

    Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

    Shipping charges, taxes, and other fees may be non-refundable.

    4. Exchange Options

    If you received the wrong item, a defective product, or wish to exchange an eligible item, you may request an exchange within 2 days of delivery.

    Exchanges are subject to:

    • Product availability.
    • Verification of the returned item's condition.
    • Compliance with this Return & Refund Policy.

    If the requested replacement item is unavailable, we may offer a refund or store credit where applicable.

    5. Damaged, Defective, or Incorrect Items

    If your order arrives damaged, defective, or you receive the wrong item, please contact us within 2 days of delivery.

    To help us resolve the issue quickly, please provide:

    • Your order number.
    • A description of the issue.
    • Clear photographs of the item and its packaging.

    Once verified, we will work to provide an appropriate resolution, which may include:

    • A replacement item.
    • An exchange.
    • A full or partial refund.
    • Another suitable remedy, as permitted by applicable law.

    6. Non-Returnable Items

    For health, hygiene, safety, or other business reasons, certain items may not be eligible for return or refund, including but not limited to:

    • Personalized or custom-made products.
    • Gift cards.
    • Downloadable digital products.
    • Perishable goods.
    • Items marked as "Final Sale" or "Non-Returnable."
    • Products that have been used, damaged after delivery, altered, or are missing original packaging or accessories.
    • Any other items identified as non-returnable at the time of purchase.

    Where applicable law provides additional return rights, those rights will apply.

    7. Return Shipping Costs

    Return shipping costs are handled as follows:

    • If the return is due to a damaged, defective, incorrect, or faulty item, The daily hunt will cover the reasonable return shipping costs or provide a prepaid return shipping label, where applicable.
    • If the return is for any other eligible reason (such as a change of mind), the customer is responsible for the return shipping costs unless otherwise stated.

    Original shipping charges are generally non-refundable unless the return results from our error or is otherwise required by law.

    8. Cancellations

    Orders may be canceled before they have been processed or shipped.

    If you wish to cancel an order, please contact us immediately at thedailyhunt95@gmail.com.

    Once an order has been shipped, it can no longer be canceled and must instead follow the return process outlined in this policy.

    9. Contact Us

    If you have any questions regarding returns, refunds, or exchanges, please contact us:

    THE DAILY HUNT

    Email: thedailyhunt95@gmail.com.

    Business Address: LUCKNOW

    Customer Support Hours: 12PM - 10PM

    Our team is committed to resolving your concerns fairly and as quickly as possible.

    Policy Updates

    We may update this Return & Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.

    Your continued use of our website after any changes become effective constitutes your acceptance of the updated policy.

    This policy is balanced and customer-focused while protecting your business. It is suitable for most e-commerce stores and can be customized with your specific return window, processing times, and shipping practices.